Shipping Policy

Last Updated: July 5, 2026

Thank you for shopping with Korean OTC. We are committed to carefully processing and shipping orders for Korean skincare, K-beauty, Korean OTC products, wellness essentials, and other products available through our online store.

This Shipping Policy explains our order processing times, delivery expectations, shipping charges, international shipping procedures, and what to do if a package is delayed, lost, damaged, or returned.

Order Processing Time

Most orders are prepared and processed within 1–3 business days after successful payment and order confirmation.

Business days generally exclude:

• Saturdays

• Sundays

• U.S. federal holidays

• Days when carriers are not operating

• Unexpected closures or severe weather disruptions

During major sales, holidays, product launches, restocks, or periods of unusually high order volume, processing may take longer.

Please note that order processing time is separate from carrier transit time.

Shipping Destinations

Korean OTC may offer shipping to eligible addresses within the United States and, when available at checkout, select international destinations.

Available shipping destinations may vary depending on:

• Product type

• Carrier availability

• Import restrictions

• Destination country

• Shipping service availability

• Applicable laws or regulations

If a destination cannot be selected during checkout, shipping may not currently be available to that location.

Domestic U.S. Shipping

Orders shipped within the United States may be delivered through available shipping carriers and services selected by Korean OTC or chosen by the customer at checkout.

Estimated delivery times shown during checkout are estimates only and begin after the order has been processed and accepted by the carrier.

Actual delivery times may vary due to:

• Carrier delays

• Weather conditions

• Holiday volume

• Incorrect or incomplete addresses

• Regional service disruptions

• Transportation delays

• Other circumstances outside Korean OTC's reasonable control

Shipping Rates

Shipping charges are calculated or displayed during checkout based on factors that may include:

• Delivery destination

• Package weight

• Package dimensions

• Selected shipping method

• Carrier rates

• Product type

Any available free-shipping promotion will be subject to the specific terms displayed on our website at the time of purchase.

Estimated Delivery Times

Estimated delivery dates or transit times provided at checkout are not guaranteed unless explicitly stated otherwise.

Delivery estimates may change after a shipment is transferred to the carrier. Korean OTC is not responsible for delays caused by shipping carriers, customs authorities, severe weather, natural disasters, transportation disruptions, or other events outside our reasonable control.

Order Tracking

When tracking is available, customers may receive a shipping confirmation containing tracking information after the order has been prepared for shipment.

Please allow time for the carrier's tracking system to update after the shipping label is created.

A tracking status such as "Label Created," "Pre-Shipment," or similar wording may mean that the shipment information has been submitted to the carrier but has not yet received its next physical scan.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting an order, please carefully verify:

• Full recipient name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Contact information

If you notice an address error after placing an order, contact Korean OTC as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing, been packed, or been transferred to a shipping carrier.

Korean OTC is not responsible for delivery problems caused by incorrect, incomplete, outdated, or inaccessible shipping information provided by the customer.

Returned-to-Sender Packages

A package may be returned to Korean OTC for reasons including:

• Incorrect address

• Incomplete address

• Missing apartment or unit number

• Refused delivery

• Unclaimed package

• Failed delivery attempts

• Carrier determination that the address is undeliverable

If a package is returned to us, please contact our customer support team.

Additional shipping charges may apply if the customer requests reshipment, particularly when the original return resulted from incorrect or incomplete shipping information.

Any refund eligibility will be determined in accordance with our applicable Return or Refund Policy.

Lost Packages

If tracking information indicates that a package may be lost in transit, please contact Korean OTC and the applicable shipping carrier as soon as possible.

We may review available tracking information and, where appropriate, assist with a carrier inquiry or claim.

A package is not automatically considered lost solely because tracking has not updated for a short period of time. Carrier scans may occasionally be delayed.

Packages Marked "Delivered"

If carrier tracking shows that a package was delivered but you cannot locate it, please:

1. Check around the delivery location.

2. Check mailrooms, parcel lockers, porches, side entrances, and other secure delivery areas.

3. Ask household members, neighbors, reception staff, or building management whether the package was accepted.

4. Review the carrier's tracking details.

5. Contact the shipping carrier directly.

Please also contact Korean OTC promptly so we can review the available shipment information.

A carrier's "delivered" scan does not always mean that Korean OTC can independently verify the exact physical location where a package was left.

Damaged Shipments

If your order arrives damaged, contact Korean OTC as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the shipping box or mailer

• Photographs of the shipping label

• Photographs of any damaged internal packaging

Please keep the original packaging until the issue has been reviewed, as it may be needed for a shipping carrier investigation or claim.

Missing Items

If an item appears to be missing from your shipment, contact Korean OTC promptly with your order number and details about the missing product.

We may review:

• Order records

• Fulfillment information

• Package information

• Shipping records

• Other available documentation

Please retain the original shipping packaging while the issue is being reviewed.

Split Shipments

In some cases, an order may be shipped in more than one package.

This may occur because of:

• Product availability

• Package size

• Fulfillment requirements

• Shipping efficiency

• Separate warehouse or inventory locations

If an order is split into multiple shipments, separate tracking information may be provided when available.

International Shipping

When international shipping is available, delivery times may vary significantly depending on the destination country, carrier, customs processing, local postal services, and other factors.

International customers are responsible for reviewing whether products may legally be imported into their destination country.

Korean OTC cannot guarantee that every product sold on our website is eligible for import into every country.

European Union Orders

When shipping to customers located in the European Union, available delivery methods and charges will be displayed during checkout when service is available.

International and EU shipments may be subject to:

• Customs review

• Import procedures

• Value-added tax

• Duties

• Brokerage charges

• Handling fees

• Local carrier fees

• Other government or destination-country charges

Unless specifically stated otherwise during checkout, customers may be responsible for applicable import-related charges imposed by the destination country or carrier.

Customs processing may delay delivery and is outside Korean OTC's direct control.

Customs, Duties, Taxes, and Import Fees

International orders may be subject to customs duties, taxes, import fees, brokerage fees, or other charges.

Responsibility for these charges may depend on:

• Destination country

• Local law

• Product category

• Order value

• Shipping method

• Checkout terms

Any charges not expressly collected by Korean OTC during checkout may be collected separately by customs authorities, shipping carriers, postal services, or other entities.

Korean OTC does not control independently imposed customs or import charges.

International Delivery Delays

International shipping may take longer because of:

• Customs inspections

• Import documentation

• Local postal delays

• Carrier transfers

• Border processing

• Government restrictions

• Weather

• Holidays

• Regional disruptions

International delivery estimates are not guaranteed unless expressly stated otherwise.

Restricted or Prohibited Products

Certain products may be restricted or prohibited from shipment to specific countries, states, regions, territories, or addresses.

We reserve the right to:

• Cancel an order

• Remove a restricted item from an order

• Request additional information

• Decline shipment to an ineligible destination

This may occur when necessary because of applicable laws, carrier restrictions, product limitations, safety requirements, or import rules.

Product Availability

Placing an order does not guarantee shipment if an item becomes unavailable because of:

• Inventory discrepancies

• Damage discovered during fulfillment

• Listing errors

• Supplier issues

• Regulatory restrictions

• Other circumstances affecting availability

If we are unable to fulfill an item, we may contact the customer regarding available options, including cancellation or refund where appropriate.

Shipping During Extreme Temperatures

Some skincare, beauty, wellness, or personal care products may temporarily become warmer or colder during transportation.

Customers should review individual product storage instructions after delivery.

Korean OTC cannot control temperatures inside carrier vehicles, shipping facilities, mailboxes, porches, or other delivery environments.

If you believe a product arrived damaged or materially affected during shipping, contact us promptly with photographs and your order information.

Delivery Instructions

Customers should not rely on order notes as a guaranteed method of providing carrier delivery instructions.

Where available, delivery preferences may need to be arranged directly with the shipping carrier.

Korean OTC cannot guarantee that a carrier will follow customer-requested placement instructions.

Refused Shipments

Customers should contact Korean OTC before refusing a shipment.

Refused packages may be returned to the sender and may result in additional carrier or shipping charges.

Any refund eligibility for a refused shipment will be evaluated under our applicable Return or Refund Policy and the circumstances of the shipment.

Order Changes and Cancellations

Contact Korean OTC as soon as possible if you need to request an order change or cancellation.

We cannot guarantee changes or cancellations after an order:

• Enters processing

• Is packed

• Has a shipping label created

• Is transferred to the carrier

Submitting a cancellation request does not automatically mean that the order has been cancelled.

Carrier Delays and Events Outside Our Control

Once a package is transferred to a shipping carrier, delivery may be affected by events outside Korean OTC's reasonable control, including:

• Weather

• Natural disasters

• Carrier disruptions

• Transportation delays

• Labor disruptions

• Customs delays

• Government actions

• Security events

• Incorrect routing

• Seasonal shipping volume

We will make reasonable efforts to assist customers when appropriate, but we cannot guarantee carrier delivery schedules.

Contact Korean OTC About Shipping

For questions regarding shipping, delivery, tracking, damaged packages, missing items, or international orders, please contact us.

Business Name: Korean OTC
Website: koreanotc.com
Email: koreanotc@gmail.com
Telephone: 678-988-9988
Business Address: 10820 Abbotts Bridge Rd, Johns Creek, GA 30097

For faster assistance, please include your order number and a brief description of the shipping issue.

---

Korean OTC provides carefully selected Korean skincare, K-beauty, Korean OTC products, and wellness essentials to eligible customers in the United States and supported international destinations.